November 11, 2020: With continued globalisation and the Covid-19 pandemic driving consumers to shop online like never before, especially during upcoming mega shopping days such as ‘Black Friday’ and ‘Singles Day’, DHL Express is expecting an all-time high in e-commerce trade around the globe. Having already experienced around 35 percent e-commerce shipment volume growth in 2020, the upcoming peak season will further accelerate this and result in more than 50 percent higher shipment quantities compared to last year’s peak season.

The pandemic has resulted in an exponential rise in online shopping. With most physical stores closed altogether during the lockdown, and those that are open hindering people’s ability to social distance, many consumers have switched to e-commerce. While our economy is opening up and people are cautiously venturing out, the online purchasing trend will continue this festive season,” said RS Subramanian, senior vice president and managing director, DHL Express India. “DHL Express is a key enabler of trade globally, and our mission of Connecting People and Improving Lives has been so apt in the current circumstance. Beyond the immediate response to the pandemic, logistics will be a key to supporting long-term economic recovery for the nation.”

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“Over the years, we have seen consumers and even businesses shift their purchases online, but the pandemic has truly pushed the trend to leapfrog a few years ahead,” said Ken Lee, CEO of DHL Express Asia Pacific. “At DHL Express, it is our mission to enable global trade and support our customers during the most important days of their business. The upcoming peak season will be challenging to the logistics industry, but we stand ready to make sure that our customers' shipments are delivered as fast and as safely as possible. We are proud of the steadfast commitment of our employees and couriers who are out there to fulfil our mission of connecting people and improving their lives.”

“We are seeing a significant uptick in shipment volumes. It has been led both by the build up to global shopping days, and closer home, a similar momentum with Diwali around the corner globally. DHL is prepared for the peak in capacity across its network,” said Subramanian, adding, “In India, we are seeing our exporters and ecomm sellers experiencing an upswing as well. There is room for cautious optimism as the economy opens up and activities pick up further in the coming weeks.”

The company has developed safe delivery procedures including removing the need for customers to sign for their shipments. These steps taken helped to secure business continuity for DHL, our customers and global trade.

Facing such increasing volumes and Covid-19 spreading around the globe in parallel, the challenges for logistics providers are tremendous. In addition to the consistent observation of the situation and flexible management of precautionary measures to keep employees safe, the unprecedented peak of shipments poses an additional challenge for logistics. To be prepared, DHL Express has hired more than 10,000 new employees globally.

“In Asia Pacific, we are expecting this year’s peak season shipment volumes to be 30-40 percent larger than last year. While these are extraordinary numbers, our state-of-the-art facilities, dedicated aircraft fleet, and insanely customer centric employees are fully prepared to meet our customers’ requirements. DHL Express invests approximately EUR 1 billion annually to improve its infrastructure, network and people, so that we are prepared for these kinds of situations and to ensure that global trade continues even in the most challenging periods,” said Sean Wall, executive vice president, network operations and aviation, DHL Express Asia Pacific.

To manage the demands of e-commerce shipping and also of highly important personal protective equipment and medical goods, a large number of additional cargo flights are necessary, as most commercial passenger aircraft are still on the ground. To counter this, DHL Express has increased the number of its daily flights significantly. This year alone, the company has already commissioned four new wide body aircraft of the model B777F in its operations, and two more units are expected in the next month. These six additional aircraft enable the company to carry out more than 3,000 additional intercontinental flights per year.

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