April 30, 2019: In a seamless migration, Korean Air (KE) has opted for IBS Software's (IBS) cutting edge iCargo technology platform, discarding the legacy system in use for more than 30 years, in a move to enhance operational efficiency.
This full-scale cargo management system has been implemented at 130 stations of KE across the globe.
iCargo replaces a legacy software and nearly 35 disparate satellite systems with a single, unified, cloud-based platform covering the entire spectrum of cargo business including sales, booking engine, pricing, capacity control, cargo operations, air mail and cargo revenue accounting. The integrated technology solution will connect all the critical business functions of cargo movement which will considerably enhance customer experience, provide the agility to innovate at speed and position KE to execute at scale.
With this new web-based solution, the carrier gets full control of the airline's cargo movement worldwide.
The rollout also included the introduction of IBS' brand new suite of mobility capabilities including next-gen android based barcode scanners and apps on mobile devices such as tablets with integrated electronic workflows at Korean Air's global cargo hub at Seoul Incheon Airport.
The Incheon cargo hub handles 1.6 million tonnes of cargo annually and manages 140 flights per day including KE's 20 dedicated freighter operations.
Korean Air is a Cargo iQ certified carrier. The roll out will see the implementation of a fully integrated CDMP, quality audited and certified by Cargo iQ, which enables KE to directly measure and report Cargo iQ performance from its core system.
The transformational implementation also included the launch of the brand new Korean Air Cargo website, developed from scratch in partnership with IBS, with a fully integrated business toolkit, that will facilitate online booking, tracking, e-airway bills, terminal operations, mail handling, revenue accounting and data warehouse capability.
The next phase of the roll out will see the introduction of a fully integrated Cargo Revenue Management system developed using advanced analytics and machine learning algorithms in association with Korean Air.
Noh Sam Sug, head of Cargo & SVP, Korean Air Cargo said: "We also look forward to partner with IBS and the strong customer community of cargo industry leaders using the iCargo platform to make it even better than it is already."
Ashok Rajan, head of Cargo & Logistics Solutions, IBS Software said: "iCargo has indeed elevated itself to being the undisputed market leader and the right IT platform to provide airlines with a competitive edge to lead in a digital world."