August 23, 2021: In the wake of the pandemic, Kenya Airways has implemented contactless transactions to enhance health and safety priorities at Jomo Kenyatta airport, which will be effective from September 1, 2021.

“The aviation industry is increasingly adopting touchless technologies to keep passengers safe, and the Covid-19 pandemic has only heightened the ability to transition to a contactless environment. For Kenya Airways, we aim to keep innovating and digitising our processes to serve our customers faster and more efficiently to minimise future disruptions,” said Julius Thairu, Ag. chief commercial and customer experience officer.

The contactless transactions align with the airline’s strategy to develop sustainable business operations through investing in innovative processes and technologies for customer safety and security throughout the customer journey.

“Alternative payment transactions are becoming increasingly popular across several touchpoints within the airline industry. This process will reduce the complexity of work for our agents, who will no longer have to worry about handling cash, finding exact change, or closing out a cash drawer at the end of the day. This is positive news for our customers and our team members at the airport,” he added.

Read Full Article