Jessica Tyler, President Cargo and Vice President Operations Innovation and Delivery, American Airlines, speaks to Reji John, Editor of STAT Media Group, in Cargo Masterminds, the Monday series of interviews with global air cargo leaders. Tyler speaks of the year gone by and the year ahead and how she leads her team at American Airlines Cargo in a transformation journey of business processes supported by modern tools of technology and a human mindset change that is so critical to any transformation.

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