“People First”: TAM Group’s vision for the future of GSAs, explains Anindam Choudhury

The global GSA business is changing fast, and TAM Group is right in the middle of that transformation. During transport logistic and air cargo Southeast Asia, Anindam Choudhury, Vice President – Commercial, shared with Libin Chacko Kurian how the company is expanding, adapting and redefining its role across Asia and beyond.

TAM Group is seeing a surge in Southeast Asia. “Southeast Asia has been one of our key growth engines since the China-plus-one concept came in,” he explained. Their Philippines operation alone now represents five online carriers. Predictive analytics, CRM tools and a 24/7 desk support this growth, creating what he calls “a very transparent situation for the carriers.”