Mar 27, 2019: At Edinburgh Airport, Worldwide Flight Services (WFS) has commenced a five-year ground handling contract with easyJet, the launch airline customer for its new cost-plus business model in the Europe, Middle East, Africa & Asia (EMEAA) region.

WFS is now providing passenger and baggage handling services as well as ramp handling for 13,000 easyJet flights a year. easyJet is the largest airline in Edinburgh and flies 4 million passengers a year from the Scottish capital to destinations across its European network including London, the Canary Islands, Cyprus, Denmark, France, Germany, Iceland, Italy, Northern Ireland, Portugal, Spain, and Turkey.

Will Facey, EVP ground handling, EMEAA, WFS, stated, “This is a major new contract which significantly supports our ground handling growth strategy. Our operation and team in Edinburgh are focused on easyJet and we have put in a lot of time and investment to ensure we are delivering our services from the airline’s and customers’ perspective because we care about how the easyJet performs.”

Under the terms of the contract, WFS is responsible for easyJet’s check-in, bag drop, boarding, baggage loading, aircraft reconfiguration and pushback at Edinburgh Airport, and vice versa for arriving flights and customers.

The new contract is the first opportunity for WFS to demonstrate its fresh alternative to traditional ground handling. It has created a flexible and transparent cost-plus approach designed to give airlines the operational resilience they need, the highest levels of safety and security, and the timely and professional airport experience passengers deserve.

“Our plans to grow our ground handling business which is focused on serving narrow-body, high volume airline operations, give us the opportunity to bring something fresh to the market to improve the quality of handling for airlines, airports, and passengers. Our contracts are flexible, realistic and commercially balanced. If an airline customer wants more, we put more in and they pay for it. If they want less, we take it out and the cost goes with it. At every point, we are fully transparent,” Facey added.

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